Big G Plumbing

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Big G Plumbing LLC was dispatched by a home warranty company to replace a water heater. When the home warranty company followed up with them, BIg G Plumbing said they had called me several times but I did not answer. I called them back to schedule a time for the service which they scheduled on a Saturday from 9 am to 11 am. The receptionist at Big G Plumbing LLC requested I pay a service fee up front over the phone. That is not standard practice for contractor work in our city. I let her know that the service call fee will be paid at the time of service with cash or check. She still insisted on the payment. I asked if she could take a check over the phone. She said no so I let her know the payment will be available at the time of the service call. Big G Plumbing waited until after business hours to send the dispatch order back to home warranty on a weekend. Then they did not show up for the service call which is when I talked to home warranty and found out they sent the dispatch back because we did not pay a service fee up front. It has taken more than 5 days for this company to complete the work they were contracted to complete. Do not do business with them. There are better companies to work with.

Big G Plumbing LLC was dispatched by a home warranty company to replace a water heater. When the home warranty company followed up with them, BIg G Plumbing said they had called me several times but I did not answer. I called them back to schedule a time for the service which they scheduled on a Saturday from 9 am to 11 am. The receptionist at Big G Plumbing LLC requested I pay a service fee up front over the phone. That is not standard practice for contractor work in our city. I let her know that the service call fee will be paid at the time of service with cash or check. She still insisted on the payment. I asked if she could take a check over the phone. She said no so I let her know the payment will be available at the time of the service call. Big G Plumbing waited until after business hours to send the dispatch order back to home warranty on a weekend. Then they did not show up for the service call which is when I talked to home warranty and found out they sent the dispatch back because we did not pay a service fee up front. It has taken more than 5 days for this company to complete the work they were contracted to complete. Do not do business with them. There are better companies to work with.