HobbyTown USA

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WELL I HAVE TO AGREE WITH THE OTHER REVIEW ER JOHN S IV GONE TO THE STORE MYSELF MULTIPLE TIMES. DO TO THE CONVENIENCE OF BEING CLOSE PURCHASE MULTIPLE PARTS AND TO I WAS NOT HELPED AT ALL I WAS ONLY ONE IN THE STORE . SIMPLE QUESTION ON ESC HE CONVINCED ME TO PURCHASE A ESC MOTOR PACKAGE IT DID NOT WORK FUSTRATED I WENT TO ANOTHER PLACE AND PURCHASED IT.TOOK STUFF BACK FOR A REFUND AND WAS DENIED ALL BECAUSE I PUT THE SELF ADHESIVE VELCRO ON IT TO STAY IN PLACE AS YOUR SUPPOSE TO .I WAS DENIED .48HR TIME LIMIT, IV SPENT APPROXIMATELY 300 DOLLARS BY NOW , SO HERES THE KICKER I WENT IN THERE TO BUY A CHARGER FOR THE BATTERIES AND HAD TO ASK FOR HELP TOLD THEM WHAT I GOT AND THEY SOLD ME A CHARGER WENT HOME STARTED CHARGING AND WHAT DO YOU KNOW THEW BATTERY EXPLOADED AND BURNED HALF MY GARAGE DOWN CAUSE THEY SOLD ME A CHARGER FOR NICON BATTERYS AND I HAD LIPO BATTERIES SO WHOS MISTAKE ? WELL BOTH OF US !! HELPFULL KNOWLEDGE NOT!!!!THEY TOTALLY SUCK

I wouldn't recommend this store to anyone. Horrible customer service! I recently moved to AZ and have been looking for a hobby shop. I went into Hobby Town in the beginning of December. I was looking to buy a RC truck for my son whom is 3. I had my son with me to see what style he wanted. I had a few questions. I approached the cashier area. Where one employee was, he said hi. He didn't ask if I need help with anything. Trying to start the conversation. I said 'hi I a truck for my son.' He just stared at me, and said nothing. My son started getting excited as he normally does, he said something like 'I want a monster truck. ' The male didn't even acknowledge that he was there. I have gone into other hobby stores in my home city. The employees are normally happy to talk about stuff they have in the store, and really anything to do with the hobby. But, this guy just looked at me. So I said 'my is already flying a 3 channel helicopter and now he wants a monster truck.' Again, no response. He looked like he didn't want to be, and didn't want to be bother. So, I left.

I went to Ducan RC. In less than 5 min, they answered all of my question. And even recommended several different options. They also acknowledged my son.

This made me even more irritated with the service I received at Hobby town. The service I received told me Hobby town doesn't care about making any sales. That they don't want customers. The fact that their employee was about as helpful as a brick wall I am surprised they are still in business.

I ended up buying my son a Traxxas slash somewhere else. I needed a few more things, extra battery and better charger. My wife said, just stop into Hobby Town (since its about 5 mins from my house) maybe that guy was just having a bad day. So, I thought she's most like right. Can't fault a company for just one employee having a bad day. It was a little more busy this time. So, I was looking the batteries in the cases and chargers. The feel was more friendly. The employees were joking with customer, smiling and having a good time. I thought ok this is more like a hobby store. So, I waited. Then one employee, rushed by me, pretty close to running into me. He didn't say anything. I thought that was rude. But, patiently waited. Most of the customer except for one, who was looking at parts, had left. So, walked towards the cashier area. Where I walked straight back in to the grim blank stare looking employees. 'No acknowlegement, no Hi did you have any questions.' I walked straight out of there, regretting that I even went back it there at all.

I am not saying their employees should run and greet you at the door. But a pretty common practice for any business is when you have a customer come in, say hi to them. This place is a joke. After my experience with Hobby Town I won't be going to Hobby Town, the rc track, or the karting track. They basically let 350 bucks walk out the door. I will drive out of the state if I have to buy something than go in there. Lucky I don't have to, I just have to drive a couple extra minutes south to Ducans RC. If you are looking for a good friendly hobby store drive past Hobby Town.