Primary Eye Care Center of Ahwatukee

Write a Review480-706-2020

OPEN NOW - Closes at 5:00pm

They’ve created my glasses wrong twice. It’s been over a month, they have my glasses and my $400. They refuse to provide a refund.

I have been a customer for about 10 years to the tune of about $100 a year. NO MORE. Recently, I spent over $800 on frames/lenses that were never correct. The office kept insisting I give them a try and get used to them. Dr. De Rubeis saw they were not placed correctly to my retinas, but I still could not see through them. They kept telling me to try, and not to worry, they would make them right. I told the office specifically I would try them, but did not want to keep getting pushed past a warranty. I was assured that would not happen. After headaches and nausea, and lost work productivity, I decided I had enough. I returned wanting a refund. The office manager did not even look at my file and said I was past the warranty. EXACTLY what I was worried about. After insisting they remake the glasses that are still not right, I discovered I was NOT over the warranty. The office manager just did not want to lose any money. I purchased nicer frames/lenses at a higher quality at a competitor and they fit perfectly, not a single adjustment. I can see clearly. Even after repeated requests, Dr. De Rubeis never had the professional courtesy to even call me to discuss. I guess keeping $800 means more than a longstanding customer/patient. BEWARE.

Staff is friendly and thorough, but delivery is atrocious. 4 Weeks to get glasses? Really??? When the glasses finally arrived the office decided to close for the week. I had to ask that the glasses be mailed to my office. Ridiculous. Absolutely horrible delivery process.

Excellent!!Very friendly staff!! Dr. Alex Smith is wonderful! My family has been going here for years.