Capelli's Pizza & Subs

Write a Review865-774-7642

CLOSED NOW - Opens at 7:00am

I see the only review on YP is by an employee. So, trust this one instead.



Great if you want to be blamed by the manager for THEIR poor service. I ordered salad, pizza, wings for delivery. Told 30-45 minutes. 90 minutes later driver calls and says they took my CC number down wrong and asks for correct number. Says pizza is up and he is on his way. 25 minutes later a soggy cold pizza shows up... no sauce for wings and no salad. Driver refuses to get missing items and instead offers to take back for refund. They are 2.3 miles away (per google) on an mid-january night. No traffic. When I call store to complain manager says they are far away and traffic held him up. (This is when I did a google directions search) He NEVER appolgized, and instead kept trying to make ME out to be at fault... How is it MY fault? All I do is order and pay. I asked for his name and he said... I kid you not... "That's none of your concern." I told him I was going to leave a bad review online and he laughed and says "it's a free country." I asked for the name of his GM and he said "This is a family run store. There is no GM." We'll see. Tired of dealing with him I hang up. And not 1 minute later he calls and tells me that his driver just brought him my pizza and that it was still hot. ONE MINUTE.... his driver sure made good time on the way back for being so far. And he had the GALL to call ME to tell me more about how I was the one wrong. I told him as much and hung up on him. But then it occurred to me that maybe he was not going to refund my money. So I called back and a girl answered. I said "Manager please," and without muting the phone she could be heard yelling. "It's that guys again!" and in a whiny sarcastic voicing mimic the words "manager please!". He comes on and I question about the refund and request my confirmation number for the refund transaction which he gives me. Then and only then did I see all the terrible reviews for this place. If you are reading this, you just saved yourself a lot of headache.

this was the best place to eat at and the best to work for wish i could do it again