reliable auto transport

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I received a quote from 4 different transport companies and Reliable Auto Transport was the cheapest and seemed to be the best deal. I originally placed the order on the 9th of June and was guaranteed pickup in 7 business days. On about the 10th business day I asked why my car wasn't picked up yet and they claimed that 90% of cars should have been picked up within 7 days but "for some reason my car doesn't seem to be taken." After 15 days, I was encouraged to up my bid by $200 to entice drivers to pick this up, so I did (which no longer made them the cheapest quote). However, TN to ND is a long route but "is traveled very regularly by our drivers" along the major interstates. On July 3, I cancelled my order and was again "guaranteed" my refund in 7-10 business days. On the 10th day, July 18, I called to inquire why I hadn't received credit back to my credit card and was told by accounting dept that I was scheduled to receive refund that day. They were having system troubles and may have to issue a check instead of credit my account back. Today is July 30, and I STILL have not been refunded. I called the accounting dept today and asked what is going on. I was told that they have my check but it is waiting to be signed by a manager. I said well how long do I have to wait for that since its been 18 business days since I cancelled. She talked to her manager and said it was signed immediately and mailed out today. NEVER AGAIN would I try this company. They are misleading.