Nail & Toe Center

Write a Review412-364-9960

CLOSED NOW - Opens at 9:30am

I've been going to toe and nail center since they opened, their service is excellent, everyone is very very nice. I don't mind them talking to each other, but I married in to an immagrant family from Sicily, and I don't speak that language either. So for me them talking is no big deal. They will hand paint any design you want and their pink and white is better than any where I've gone over the past 20 years.

The worst and most unsanitary nail salon I have ever been to and ever seen! Will file complaint against with PA Health Department and Cosmetology Department. They NEVER sterilize instruments, never clean and disinfect instruments between customers. They NEVER use Lysol or Clorox to wipe down the working area to prevent the spread of germs and bacteria. Today they said if I want sterilized instruments I have to bring my OWN. Also owner rejected to show technicians' licenses, so I am almost sure that unlicensed employees working there.

We had a bad experience from the start.



A week prior to our visit, we made an appointment for 3, for the bride (my sister), the Maid of Honor (me), and the mother of the bride (our mother).



We got there about 10 minutes early, and our appointment was a 6:30.



When we got there, we were told to sit down in the massage chairs to begin our pedicures. There were two women on the side that seats 5, and two on the side that seats three. The two women were sitting in chairs 2 and 3, my sister and I were seated in chairs 4 and 5, while our mother was all alone in chair 1. What was the point of making an appointment if we couldn't all be sat together?



Two girls started with us two right away. I had Mya, I don't recall the other woman's name. While Mya was good with my toenails and nails, she was quite bossy and rude. She and the other woman were constantly talking to each other in their native language, and you could very well tell that it was about me and my sister.



They didn't pay any attention to my mother sitting over in chair 1 by herself, and didn't do anything for her or with her until about 45 minute in.



Mya was rather rough with my feet, but no injuries occurred, which is great. She did my nails well, however she didn't pinch them like they're supposed to do so they're kind of flat, and I'm not crazy about the shape of them.



I had to leave my sister and mother at the nail shop to go somewhere for an appointment.



When I got home later that night, I saw that my mother's nails were entirely smudged up and lumpy along the cuticle line. She also told me that my sister's nails were lumpy as well. My mom ended up having to take her nail polish they put on her off and redo it herself. What a waste of a lot of money.



Overall, it was an awful experience from the beginning.



If you're going to accept walk-ins, make sure you're properly set up for the people that actually made an appointment, and don't be so awfully rude and talk about your customers in your native language. Also, try not to ******* rush your customer's nails and mess them up because you want to go home. 1/5, we will not be coming back.

Horrible serevice. I don't mind a wait if I have not bothered to schedule an appointment. But when I take the time to call and schedule an appointment, and then STILL have to wait 30 minutes - someone doesn't know how to runa a business. And when I expressed my dissatisfaction, they all start talking in Taiwaneese to each other and I find to be very disrespectful to anyone, let alone a customer. No apology or explanation for the 30 minute wait - just a lot of Taiwaneese garble....

This nail salon is horrible . I went in to get a pedi and mani the owner told me I had to wait a minute so I did and didn't mind the wait but an hour later when another customer walks in she then decided to take both of us to the pedi area after waiting for an hour she comes and tell me she is going to do the customer who walks in an hour behind me first. I became livid after all this WAITING . I stated to her wait I was here first she didn't care she turns and walks away . She did not want to wait on a Black person , she didnot want to touch a black person. I approached her and she said if I didn't like it I could leave, my money spends just as any other person and I left I will not support a racist or there shop.