Sunsational Tan

Write a Review412-494-4200

CLOSED NOW - Opens at 8:00am

Horrible, horrible management. Employees are too busy trying to sell, sell, sell than to explain options to customers. Cancelation requires a mailed letter 30 days prior to the month you want to cancel for. And this cancelation needs to be in before the 1st of the month that is 30 days prior to your projected cancelation month. Tanning beds are really good, but too pricy. Almost never changes bulbs. Slow maintenance. Disgusting lotion and hand marks on the walls. My advise is to go somewhere else.

I have been tanning here since this salon opened and I'm not sure what happened to it, but the customer service is nonexistent anymore. The girls are rude and there is someone different there every time I go in. I asked a question about the cancelation/hold process for my membership and got an attitude from the short haired girl "in charge". I have never had such poor treatment there. I'm disappointed by the attitudes lately and have sent my cancelation letter in. I will go somewhere else. It's a beautiful salon and the beds are great, the customer service has simply gone downhill in the last couple of months. Disappointing

Horrible customer service. Insane process to try to cancel a monthly membership. The company debits $32.99 with no rhyme or reason so you can never cancel within 30 days of the next draft. Don't DO IT!! Do NOT sign up for the thievery!!! If zero stars was an option, that is what this rating would be.