Dr. Stephen Lewis Kisiel, DO

Write a Review413-442-0085

Kristina Kisiel called me a liar on the phone and told me she didn't believe what I said because nothing like that had ever happened before. I have never dealt with anyone more unprofessional!!!
She was constantly interrupting me, yelling at me and telling me I was lying!

Outrageous behavior!

This is what had occurred ...

After many friends and acquaintances had told us about the wonderful treatment they had received from Dr. Stephen Kisiel, DO, I set up an appointment for our daughter who is dealing with functional scoliosis.
On July 31, 2013 my daughter was seen by Dr. Kisiel. She had her new patient visit as well as an Osteopathic manipulation.
We were very happy with the treatment! Dr. Kisiel told us to come two more times before he was going to be out of the office in August.
The front desk was having a hard time fitting us in when Dr. Kisiel came out and told them to give us the appointments.
The receptionist told us that she would have to look at the schedule in more detail and call us in a couple of days with the appointment times.
When she called I was told that unfortunately they couldn't fit my daughter in to the schedule.
I was not happy with them scheduling a new patient visit with out being able to follow up with treatments.
We were told that she might be able to getting at the end of September. I asked why they waisted our time and my money when they couldn't follow through on treatment?
I also told them that I would expect the previous appointment to be null and void and we could start over when they could actually fit my daughter in to the schedule.
Then I was told that they didn't operate that way and they were doing the best they could.
Well that might be there best, but I'm not willing to pay for mediocre service and I expected them to comp the first treatment.
I was told they would call me back.

Never heard from the office again until I got a bill in the mail. My insurance company paid for part of the bill, and I talk the office and told them again what I expected.

I never heard back until I called them again today. Never expected to be called a lair and to be yelled at...That office lacks integrity