Elite Wood Protectors Inc

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I had a roof maintainence done for Cedar Shake roof. They certified no leak and warranted workmanship for 5 years. Noted to have a leak a year later. When I was trying to contact them..voicemeail comes up but no one returns the phone call. I have tried multiple times for last 3 montsh. Finally sent a letter with return receipt request. It was not picked up from the post office. Unsure if they are still in business?