First Class Car Services

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Don't get ROBBED!! Do NOT hire this company!! They do NOT REFUND YOUR MONEY (don't believe them if they say they do). They do NOT communicate and will HANG UP ON YOU, and you will never reach them again. Unless you use a number they do not recognize. I did with my Google number and when they realized it was me, they hung up.



We hired them for our wedding on June 8, 2014. My wife and I met them at a Wedding Expo and thought we were getting a good deal. We booked them for 3 Limos and Transport, One for the Groom and Grooms-men. One for the Bride and the Brides-maids, and transport for friends and family to and from hotel and ceremony and reception. and the last one to drive us home from the reception. We ended paying in full (about $1000) to get the savings we were quoted. They also said that it was ok to make changes if we needed to. Well we ended up not needing the Hotel Transportation and called to make changes, and have asked if we could transfer that money to a party bus and pay the difference to rent it for 8hrs . Jason, the owner said that it was fine. He had quoted me $1200 for the 8hrs. My best man then called him about 2 weeks later to confirm the order. When I asked my best man how much it was, he told me it was $1600. So what Jason was tried to do was to absorb the money I transferred from the shuttle service and tack it one top of what he quoted me. I called him and let him know that was wrong. He told me "Good luck finding another service that is insured and will have that size." Well I did and they actually had a bigger bus and was cheaper. I called Jason back and asked them to refund me the money. His reply was, "well, now all your other service prices will go up an additional $50 plus tax". My reply was " then I want to cancel your service and I will find another. He agreed to refund my money back within 7 business days. ( I fired him 3.5 weeks prior to my wedding) even though there was not document or any communication of a 2 week fee, which I was well clear of.



4 months Later, I finally got my money back through by disputing through my Bank. They investigated the issue and found him guilty. He actually created a FAKE DOCUMENT in which he tried to pass stating that I was well aware that my full payment was NON REFUNDABLE (Please beware of this) I told the bank to ask him for that documentation with my signature (which does not exist). That is why the bank gave me my money back. Not sure how that bank settled it with First Class Car service. But I hope to GOD they do not get to keep that money. I cannot believe that it is that easy for someone to Rob you of your money. It is bad to do so, but even more low to do it when you save it for your Wedding. As if preparing for the wedding is not stressful enough. You don need to get Robbed by people like that. I did not leave feedback earlier until I got my money back. I was in process of suing them and had the bank investigating as well. I had to hit them every way to get our money back. Please beware.

A very dangerous car service to use.

My boyfriend and I along with our small dog used this service on June 2, 2013, while en route to Midway Airport. That trip was fine, and we tipped $40 on a $75 fare.

When First Class Car Service of Plainfield, Ill., picked us up around 11:30 p.m. on June 8, 2013, at Midway, it was another story.

First Class Car Service Driver Alexa was very upset as she opened the door of the van for us. One of the seats was broken, and apparently she was unaware of the problem. While double-parked in the car service pick-up lane at Midway, she tried unsuccessfully to fix the seat. No luck. I asked her to let us in the van so we could leave. She said she would "be in trouble" if the seat was broken. I noted that if the seat was broken, it was broken. We had not broken it, and we wanted to go home.

She reluctantly let us in the van and then called someone to ask about the seat, adding a complaint that she could not fix it because "the customer wanted to leave."

Then she asked me what radio station I liked. I said I was indifferent. She asked me what that meant. I said it meant I did not care. She told me I was rude and then cranked up the stereo so she could not hear my reply.

On the way home, she used her cell phone to send text messages -- while going 70 mph on the interstate in a construction area.

I left a voice mail message about her texting as soon as I walked inside my home. That was more than 12 hours ago. I have yet to hear from the company.

ONE STAR IS WAY TOO MANY FOR THIS COMPANY AND DARLING ALEXA.