Certifit Auto Body Parts

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Great experience with Lucas. Very helpful and quick. Was in and out in 15 minutes with everything I needed. Thank you!

Came in to buy four parts: hood, fender, bumper, and valance. Each piece was brought out, and I loaded into my truck. After all four pieces were loaded, I paid and was on my way.

Seven days later, I went to install. Took the steel bumper out of the cardboard, and noticed an quarter sized dent. Obviously, I did not install. Since it was Saturday, I had to wait until Monday to call. When I did call, I was told I was out of luck since I had taken the parts out of the building without opening them first and checking for damage. I was told this was written on the back of the receipt. Mind you, I was never told this, there are no signs posted relating to this policy, and I had received the receipt after everything had been loaded. In my opinion, it is not a reasonable assumption of the casual customer to know to open and check items without being told to do so, or having documentation in the store.

Called corporate, they told me there is a 30 day warranty on defective parts. I needed the manager to see the damage and determine if it was from shipping or after I had purchased. He said it was damaged, not defective, and most likely after I had taken it home..."There isn't any damage on the box...this tear doesn't go all the way through, it wouldn't cause that type of dent." He also told me he did tell me to open them, which he did not. I also explained that I was given a copy of the policy after I had already taken the items out of the store, which he called "irrelevant". After basically calling me a liar, and insinuating that I was trying to scam the company, I made another call to corporate. We worked out that I would get an exchange, but pay a 20% restocking fee...fine.

Manager brought out a second, new bumper. We both open it up, and low and behold, it has the same exact dent in the same exact spot. There is no way in hell that two bumpers have the same exact damage in the same exact spot, and it happening at different times. I stated I wanted a full refund, and the manager was all of a sudden awfully quiet. I got my refund, found a different distributor, and will never make a purchase from Certifit again. No company that calls their customers a liar and scammer deserves your business.