Brooklyn's Pizzeria

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OPEN NOW - Closes at 10:00pm

THE CUSTOMER IS KING! -

Isn’t that the way it should be in a successful restaurant that caters to its customers?

In my opinion, The Customer is NOT a KING at BROOKLYNS OLD NEIGHBORHOOD STYLE PIZZERIA.

My friend and I (this week) were gravely ill after eating Pizza at the Plano location on 4637 Hedgcoxe Rd. We entered during rush hour (12:15) with a total of 3 persons in the store besides us yet we were anticipating a great experience with wonderful tasting Italian food.



Upon leaving (20-25 minutes later) we barely made it back before nauseous/vomiting, diarrhea, sweats and weakness set in. It hit us both harshly at the same time and knocked us both flat out.

The store was contacted…nothing was done and nothing was rectified. At any other well managed establishment and offer would have been made to replace our food or provide us with food vouchers for another time. In their defense, I am glad pizza or coupons for pizza wasn’t offered because that was the last thing we wanted to see. So as expected, I simply asked for a credit to be placed on my card in compensation for the poor experience. You would expect a credit to be a sufficient solution for customers that have been regulars since 2011, but I was confronted with denial in a manner that screamed “lack of customer care.”

In my professional opinion…..there is better pizza out there and you don’t have to go far to find it.

Nice to have a Pizza that's different than the average Pizza Joint. Not only great Pizza but also a huge selection of other old country favorites. Stromboli's can't get any better. And you'll never find a better Tiramisu (and I've had plenty). You will enjoy Brooklyn's