Central Yamaha

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Bought a Roadstar back in 06. Had it in for service at Central Yamaha a couple of times in the first year. Always extremely pricy and always a long time in the shop. Started taking it to another place. Last week, I had it inspected and I needed a new rear tire. Same day I received an email from Central Yamaha indicating free installation if I bought the tire there. Called parts and they told me the tire would be $149 and they knew nothing of the email I was sent. Called service, they told me the deal was for 50% off and the tire would be $169 and asked if I could print the email and bring it in they would honor the email. I took my bike and the email in and they put the tire on the bike with free installation. The bill $204.00. They charged me $191.00 for the tire. Not only that but told me I had to have the steering bearing repacked. Service manager said it would be about 2 1/2 hours and if I brought it back the next day (Saturday) it was first come first serve. Also told me it was dangerous to be riding the bike. Took my bike back in Saturday morning. Called Saturday afternoon and they had not looked at it yet. Called back on Monday and still no luck. Service guy told me they would call me when they could get to it. They called Thursday afternoon to tell me it was ready. The service manager explained that when they quoted me the 2 1/2 hours ($91/hour), that was the "standard" price for a Roadstar. My bike, which was in the shop when they quoted me the price, had a windshield and road lamps which they had not accounted for. These had to be removed and it took over 4 hours. Price $400. Now, bike is not running right, hard to start and keeps stalling. Also returned to me filthy with greasy handprints all over the bike. So, I originally went in for a 1 hour rear tire replacement that should have cost $149. Ended paying over $600. 3 different prices for tires, 2 different prices for service work and 5 days longer then expected. The funny thing was while I was waiting for the tire to be replaced; I had been working with a sales guy on an FZ1 and was ready to buy it as a second bike. Now, would not spend another dime in that dealership and probably won’t buy another Yamaha

STAY AWAY!!!!!!I took my road star in to have it raked and rear end lowered. I was told it would ride better with these modifications. I got the bike back, the front end wobbled,very dangerous to ride. I took it back again, they said they fixed it, it wobbled even more and handle bars shook. Every mechanic and forum I talked to gave me the same answers of what was wrong with the bike, the mechanics said " I agree", but said " I needed other parts to fix it". They also scratched my 500.00 brand new headlight,said they would reimburse me for it and never did!!. According to all my research, this shop and its mechanics have "no idea" what they are doing. After all was said and done and taking my bike there "THREE" times, I lost 1400.00 dollars and got a scratched headlight!! On top of all that, I was talked down too, argued with, and this was the worst I have ever been treated by a dealership! I would rate this dealership with an overall of "one". They also drained my new battery, they came to jump start my bike at the gas station I stopped at and could not do so, the battery was completly drained due to their negligence. I had to get a new one and they told me that it was not their fault, IMAGINE THAT"!!!!! They have no idea what customer service is, at the end they stated "we are done with you"!!! What a horrible statement to make to a customer!!

This is the worst possible place you can bring your Motorcycle to be repaired. Most common answer when checking on my bike was "We'll call you tomorrow" That lasted 3 weeks before I took my motorcycle back from them. When they returned my bike to me, it was in pieces. They refused to put it back together, and they charged me $87.. Their prices on parts and repair are the highest of all dealerships around. Not to mention they treat you like an idoiot.

When researching their website, you find parts prices, which are lower than the actual price in the store. So driving there to pick up your part will cost you more than if you order it and wait 3 days. How does that make any sense at all?

As far as a complaint to management, GOOD LUCK. Apparantly noone is in charge over there except for the owner, who is NEVER there. Basically the inmates are running the prison over there, and they all HATE customers.

I will sincerely NEVER be a customer of that store again and I reccommend the same for anyone that is considering using this dealership