Colonnade At Willow Bend

Write a Review972-447-2814

CLOSED NOW - Opens at 9:00am

Do not walk away from this place. RUN! Customer service from Management is deplorable at best. Apartment we moved into was not move in ready on my move in day so when we walked in for the first time there was stains on the carpet from the previous owner’s dog , dog hair everywhere, and nothing had been cleaned. Also they say they have exterminator but I have never once seen them and if they do exist they need to be fired. I based on the fact that I have seen more bugs in my apartment than if I lived outside in the woods. Maintenance never shows or if they do its about 6 hours after you put in your emergency request in so I hope you have life jackets ready to go if you have a flood in your apartment. We had a wasp’s nest form in the light of our dining room Maintenance said they could not find a nest. My husband took a day off work to show the maintenance where the nest formed and they never showed. It took almost 3 weeks for them to finally take care of the issue. During that 3 weeks we could not stay in the apartment because I am extremely allergic to wasps so they apartment offered for us to stay in the model. We ended up staying with my parents who lived over an hour away and not once did they prorate rent or offer to put us up in a hotel while they fixed the wasp issue. The gate that you think is going to provide added security never works. It is always sitting open broken. Upon move out, we were charged over $500.00 for damages to the carpet from a pet. We didn’t even have a pet but the previous tenants did. Finally they have to enter your apartment at least once a month for inspections, repairs, etc. So there is no privacy at all. Again RUN FAR, FAR AWAY otherwise it will become your biggest regret.