Majestic Pool Plaster & Tile

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The company plastered and installed tile in May 2013. The plastering job was done so poorly that the company had to completely redo the plaster in Oct 2013. I was generous, and agreed to let them wait until after summer to redo the job, but waiting cost us a whole summer use of our pool (The company had promised to do something "special" if I agreed to wait - which they did not.) Having to drain and refill the pool and start up cost was another $500 expense to me. The company also damaged "heavily chemically etched" a sidewalk leading to the pool and got plaster on the brick on the side of the house.



The company plastered the pool again in Oct 2013. I let the company know by email in April 2014 that, under the terms of the warrantee, the tile grout needed to be repaired in places, there is a crack in the plaster in the spa and that there are delaminated (hollow places) in the new plaster surface as well as damage to my sidewalk and plaster on the bricks of my house. The company responded by email that they could not be responsible for hollow places forming under their plaster and I have not been able to reach the company since then. I called Oscar (the company owner) on Sept 29, 2014 and Oscar said, "hello, this is Oscar", then I said, "Hi, Oscar, this is Conway Bass", then Oscar started talking like he couldn't hear anyone on the line, saying "hello, hello, hello" and speaking Spanish like he doesn't speak English (which he does). I hung up and called right back, but he didn't answer the phone again so I left a couple of messages and told him I would contact BBB. I filed the complain and the owner said they were not responsible for any of the problems because I drained and refilled my pool but that is how I check out their work and found the hollow places in the plaster due to poor installation and quality control, not due to draining the pool. I have owned a pool for over 15 years and have done all my own maintenance, and most repairs, when needed. I have drained, cleaned, and refilled my pool many times. I am fully aware that a pool should not be left empty for any length of time because of possible damage to the plaster finish. My procedure in this case was that I drained the pool, checked the condition of the plaster, called Oscar and informed him that the hollow areas need to be fixed, and immediately began refilling the pool. The contractor is mistaken in his accusation that the pool was damaged due to draining and refilling.