Penske Truck Rental

Write a Review972-248-1836

We rented a Penske from this location over the weekend and have had the worst experience with them. I guess Penske only trains 1 person per location and that one person happened to be on vacation when we went to pick up our truck. No one had any idea how to rent the truck when we showed up at 4:30 on friday. We were there for an hour and a half just waiting for someone to figure out how to rent the truck out to us. The guy who ended up filling out our paperwork did not write the correct information on it even. Our truck's fuel gauge did not work correctly which was not in our agreement and it said we had also rented a furniture dolly. When I returned our truck in Colorado Springs, the lady immediately blamed me for the issue with the fuel gauge and thankfully didn't charge me for the dolly because my receipt didn't reflect any charges for one. Also no one knew how to hook up the trailer when we came back for it the next morning. The guy who was helping us was trying to figure it out as he went and I ended up actually having to go grab a brochure on how to hook it up properly so we could get it done. Home Depot and Penske really need to get their act together in order to help customers with renting trucks. I will never rent a Penske again or recommend them to anyone because of this experience.