Plano Florist

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Awesome flowers - I have NEVER been disappointed in their quality or service!! I get flowers every month from my boss delivered by Plano Florist and my co-workers always comment about how beautiful they are!

Both of my interactions with Plano Florist have been extremely costly for the quality of the flowers which were prepared and sent by them. In Jan. 2012, I ordered a bouquet of at least 40 French Roses to be sent to my girlfriend. They assured me the quality of the tulips would be excellent and the arrangement magnificent. This was insured by a $380 price tag. The flowers were sent, and my girlfriend loved them, however, I showed up the next day and the bouquet was hardly worth the cost, regardless of the ‘type’ of flowers involved. Not only that, but the tulips were opened to the point that they wilted almost to the stem, within 3 days of arrival. Despite care and watering. The tulips were merely ‘end of stock’ quality and age.



I let this slide, being that I am from out of town. 3 weeks later, my girlfriend had a birthday. Against my better judgment, I ordered an FTD based arrangement from Plano Florist from their website. FTD typically has ‘levels’ of quality consisting mainly of increased numbers of flowers in the arrangement. I ordered ‘Timeless Traditions’ at BEST quality for $165 from the Plano Website. I didn’t look around (much to my chagrin later) at any other websites… not even the FTD online site. The order was for $195 delivered. I thought she would be getting a great bouquet of lavender and white roses.



She thanked me for the roses and posted a picture of the bouquet on Facebook. The picture resembled the ‘Good’ quality (lowest base quality FTD offers) in appearance and number of stems. I looked it up on the general FTD website, and they use the exact same pictures Plano Florist uses. However, the cost for the bouquet ordered through FTD rather than Plano Florist is $83 rather than $165. So not only did Plano Florist deliver something which appeared significantly diminished less than the base order, but they doubled the normal price for the effort.



I contacted Plano Florist for a refund of my purchase. At the end of the day, I received a call stating they would pick up the old bouquet and deliver another on Monday (Birthday is Friday). When I asked for a refund, she refused and stated they would refund $50. So they refunded just over 25% of my cost making it only 160% of the FTD advertised price.



When I asked the person if she really thought the bouquet they delivered looked anything like the one in their advertised picture. She continually replied with a 'recipe' rather than an answer, stating they followed the recipe, and in fact added 4 fillers as well. When I finally got an answer, she stated 'Yes, I believe it looks the same.' Which, answers the question about why they have such poor reviews online.



I accept my lesson as such. It was a poor choice and my only hope is that you don't make the same choice as I did. There are many other florists who deliver in Plano... I will choose another and hope you take this review as it is intended... as information.



(This review has been posted elsewhere on the net as well.)