Plano Indopak

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CLOSED NOW - Opens at 10:00am

Not even one star worthy. I bought biriyani from indopak (the restaurant/cafe part of the store) yesterday and came home to rice smelling like bacteria. I called them today to let them know of the spoiled biriyani, instead of being nice (like service providers should be) they were rude and denied their food to be spoiled. They stated 'If its out of our building we have nothing to do with it'...well what about to go orders? Should I have you spoon it in a To-Go box infront of me as I take a smell of each spoonful to assure its free of bacteria and wont cause food poisoning?! I cannot believe the customer service from this place! I understand things can happen, specially in ramadan when its quite busy-that is why i first called to speak to someone and let them know to prevent it from happening again to other customers. Instead of concern that I expected from the manager-he gave me a mouthful of attitude and was nasty on the phone, which is why I got online and searched indopak plano- to write this review. They deserve to be disclosed not only about their food but also about their horrible customer service.



However for health reasons, I would advise to stay away from indopak cafe- even the richardson location that a few of my friends just stated also has sold spoiled biriyani to them and their families. Oh and don't bother to call and let them know if you do have any complains, because they don't care and its probably your fault anyway-cause its definitely NOT them.