Plano Plumbing & Leak Detection

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We had a stubborn clog in our shower that caused a seriously nasty standing puddle of black gunk. We had tried to clear it ourselves several times without success. I called PP&LD late in the afternoon, told Jack what the problem was, and he quoted me a reasonable price. They came the next afternoon. Because we have no clean-out on that side of the house, the clog required the plumbers who came out to get on the roof on the hottest day of the year. They did, and they both worked hard and with a sense of urgency to get at the clog. It was late in the afternoon and their line wasn't long enough to reach the clog. We all agreed they'd come back the next day with their longer line and get it. They came back when they said they would, got back on the roof in 99 degree heat, worked hard and with a sense of urgency, and cleared the clog. I wish I'd gotten the guys' names. They were great, really nice, no-nonsense, wanting to get the work done. My husband and I both feel we got every penny's worth and then some, with the work they did and how easy the whole transaction was in general. We will use them again and recommend them to friends and family.

Hey this company installed 2 toilets for me.. did a good job... thanks guys

My hot water heater started leaking two days ago. I needed a new one so i started shopping around. I got several quotes from different companies in my area. I base my choices off peoples opinions on the web.I I had one company come out and they seemed like they had no idea what they were doing. I sent them away before they could flood my house. I decided to be a bit pickier on my choices. So i called up Plano Plumbing and Leak Detection. They were very professional and polite. They gave me a quote over the phone and came out the same day. They knew what they were doing. I am not a plumber but you can tell if someone knows their craft. They got the old water heater out and the new one installed in less than a hour and half. They guys are good. I was happy i got a good company to help me out. Great job guys

Did a water leak in my front lawn. Great prices and great work. 100% happy with their service

I had a gas leak out by my meter near the alley. My gas company had shut me off and i had to find a plumber to find the leak and make the repair in order for me to get my gas back on. I called Several companies..i got about 6 quotes and then i called Plano Plumbing and Leak Detection. He gave me a quote that was right in the middle of everyone else's, so they were not trying to screw me over. Now the main reason i went with this company is the fact they were very professional but also very knowledgeable. The office manager Jack, was able to give a very good opinion on where the leak would probably be. SURE ENOUGH, he sent a truck out within a hour and half and Austin and Adam were the plumbers that arrived. They were able to find the leak within about 15 minutes and it was in the general area of what the office manager had said..I was impressed! They made the repair and no other leaks were found. These guys are GREAT!! THANKS PLANO PLUMBING!! I will continue to use this company for all my plumbing problems!!

I hope this helps someone not go through what I went through with this company. I just wanted them to do a leak detection on a slab leak in my house and I made that clear over the phone before hand. They said they would charge a $250 flat rate to find the leak, and I agreed with that amount. Two gentlemen came in to the house. The main owner of the company was wearing sandals with socks which I found kind of odd, but who am I to judge. I guess I was expecting work boots or something. Anyway, they said they would be there between 9-11 and they showed up around 12. That's ok though, I'm not the most punctual person, so I won't hold that against them. After the work was finished, I asked them where the leak was and they took me into the bathroom and simply pointed to the ground and said that it was in this vicinity. I asked them if they could mark it or at least write on the invoice some dimensions or measurements that I could use to be more specific for my insurance agent, and he refused. I asked them very politely again why they couldn't mark the spot, and they kept saying that they would email me that information with a total bid to repair the leak. I again said, that I didn't bring you here to repair the leak, I simply wanted you to detect leak as we discussed on the phone. To my shock and dismay, he just keep repeating that he would email me the bid and he wouldn't mark the spot or write on the invoice where the leak was. "WHAT EXACTLY AM I PAYING YOU FOR", I asked? It was at this point that I clearly saw him wink at his partner. I was enraged, but I kept my cool. It was painfully clear that he didn't want to tell me where the leak was because he wanted to make sure that he was going to get the job for the repair. The second gentleman, not the owner, finally marked the spot on the floor and said that this where he heard the leak the loudest. Stunned and absolutely amazed at what people will do other people just to make money, I gave them their $250 and we parted ways. Two days later, I brought in a real company to detect and fix the leak and the actual spot of the leak was approximately 10 feet from where this company with a so-called "Master" plumber said it was.



I hope that people will read this and it will prevent them from going through what I went through. This company is an absolute rip off. UNDER NO CIRCUMSTANCE SHOULD YOU DO BUSINESS WITH THESE DISHONEST PEOPLE.