Sequoia Courtney Manor Apartments

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CLOSED NOW - Opens at 9:00am

This apartment complex has a great appearance and has excellent schools, however the management is terrible. Both the Manager (Lori) and Assistance Manager (Rachel) are both condescending to both employees and residents. There is a huge turn-over of employees here. They are completely trying to get as much money out of you as possible at move-in and move-out. I am recently married and my wife has lived in the same complex for over 4 years and we moved in together in December 2013. When we moved into a way over-priced 3 bedroom, we were charged excessive fees and received very little customer service. Our application sat stagnant for 3 weeks, however, they didn't wait three weeks to cash my checks.... They also have yet to fix a single of the numerous issues listed on the move-in checklist. There were no lights on the ceiling in any of the three bedrooms, and when asked about this, the Manager replied "We only give ceiling fans and lights as upgrades to people who renew their lease. If someone living in the same complex for over 4 years does not meet that requirement, I am not sure what will.



About me, I am a disabled Veteran combat wounded in Afghanistan and have been given a service dog from the VA. They are still to date trying to charge me a $325 pet deposit for the service dog. This a violation of Federal and State Laws, Specifically the American Disabilities Act (ADA), the Fair Housing Act (FHA), and the Texas Service Dog Laws. They obviously do not support people who have served this Country or people with disabilities



I strongly recommend that everyone looking to move to this complex, Sequoia Courtney Manor 9100 Independence Parkway Plano, TX 75025; look somewhere else at least until the current management is replaced. I assure you that I AM a current resident and not a propaganda poster from another complex.



Good luck in your home search.



Rich R.

At first we were very excited to move in. At the move in we smelled urine in carpet, and when it was reported they wanted us to pay for it! I wanted to go into the hot tub and there was a dead rat floating, the hot water doesn't last long, the walls are thin so you can here everybody's conversation in the aprtment next door, there was mold growing behind our bath tub, bugs crawling everywhere. It has gotten so bad that we called our own exterminator to try and take care of the problem because their guys was that good. Wouldn't recommend it. Don't let the dog and pony show fool you like it has us! The only reason they get a star is because it won't let me submit my response without clicking one...