Wingstop

Write a Review972-378-9464

CLOSED NOW - Opens at 11:00am

This location is so mismanaged. We placed an order online for a Mixed Combo. This is supposed to be 4 classic wings and 4 boneless wings with fries and a drink. I also added an additional drink (upgrade both to large) and order 2 orders of baked beans. When I arrived to pickup our order the gentleman behind the counter told me my total and I paid him. He handed me my order without my drinks. I explained to him that I was supposed to get drinks and he wanted to argue with me. I told him, read the receipt. He then handed me to cups for my drinks. I should have taken this as a warning of things to come. When I got to our office and we opened the order, it was a mess. They had sent only classic wings (my secretary will not eat chicken on the bone), the fries looked like they were cooked a couple of hours earlier (limp and greasy), the beans were runny (like they were watered down). On top of it all the wings were so over cooked they were not edible. I immediately called the location. The person that answered the phone was out in la la land. I asked to speak to the GM. It took him a good 5 minutes to come to the phone. When I explained my disappointment with the order being incorrect and my disappointment in the quality, he said "what do you want me to do about it" (btw the GM's name is Hons). I told him I wanted the order replaced. He said well I am looking at your online order and it does not say Mixed combo. We will replace the 4 boneless wings, but that is all. I said this food is not edible. I asked for the district manager or owner's number and he refused to give them to me. He then said "we are a franchise and the corporate office cannot make us do anything to us. I have sent gone on the corporate office website to contact them. They only have an online contact form. We have contacted them on two separate occasions thru their contact form. They have yet contacted me back. This all took place on 2/10/2015. Maybe the Putz general manager knew what he was talking about. The corporate office must not make their franchisees abide by any standards. You know what they say . . . The best and the worst advertising you can get is word of mouth. We will definitely be saying nothing but bad about this location. If you are reading this, you see the beginning of our post on social networks.