American Family Insurance - Stephanie Tanner

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BEST INSURANCE AGENT EVER!
I recently had an accident claim and she helped me every step of the way. She even returned my after hours phone calls. I was injured in the accident and she brought flowers to my home. If you want to be treated like family, this is the insurance company for you!

Stephanie is great, she helped my wife and I get a great policy to cover for our car and has been there when we needed them. She has gone above and beyond to make sure her customers are happy and in good hands. Not sure the whole deal with everyone else putting negative reviews. I believe its good to confront before writing a bad review unless this is the last resort. I understand people have lives and things happen. Stephanie, keep it up :)

I cringe that I have to even give one star. I have never received such poor service from an insurance agency. I rarely received replies to my phone calls, messages, and emails. This agency made so many mistakes on a number of our policies that it ended up costing us an additional $1,000 to fix. I even reported Ms. Tanner to AmFam's consumer affairs because of some issues we had. Do not, under any circumstances, deal with this agency. I am paying approx. $1,000/month less for all our policies with our new agency.