Carpet One

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Had Carpet One's Lees for Living carpet installed through my whole house and absolutely love it!!!! With a child and dog You won't believe the mess I get on the carpet, and I don't have to worry about any stains not coming out. Grape juice was even a breeze to get out without any problems. Would definitely recommend Carpet One's Lees for Living carpet in anyone's home!!!!!

I had Carpet One install carpeting in my house and it was fantastic! They did a great job helping with picking out the flooring that would best fit our room and even held it for us for over a month while our remodel was going on. The install was quick and the guys were very friendly. They cleaned everything up and took any garbage with them when they left which was great. I would definitely recommend them to anyone looking for flooring!

Wow, the woman on the phone was utterly useless. I was calling asking to have a section of carpet patched and was told they would only do work on flooring they installed. She was completely of no help and refused to even point me in the right direction.

Sherry, the mom/boss/manager, whatever she is, has absolutely no clue about how to speak to a possible customer. My landlord and I called Rolls and Rems for an estimate. When Sherry came out, she spoke to my landlord and me so condescendingly that we both couldn't believe we just experienced that. When you visit possible future customers at the home with hopes of earning their business, you don't treat them like idiots. Instead of Sherry giving us an estimate, she told us we would have to rip out the carpet first so she could come out and inspect it again. She also told me that she wasn't going to come out "a bunch of times" either. At this point I was still fine with that, but I just wanted to get an idea of what Sherry's ideal condition of prep is so I could just have it ready for them to install floor. So I called her up and asked. Sherry told me that she wasn't going to be in the middle of this and said I just need to figure this out with my landlord on how to get the floor to acceptable condition. I was merely trying to ask what Sherry's "acceptable condition" was. I was getting tired of how she was speaking to me, and told her that I don't appreciate it especially since I'm a possible future customer. She then informed me that "I" was NOT her customer since she's billing my landlord and that maybe we should get someone else to do the work. So I called my landlord and now we are speaking with a competitor who spoke to us so nice and professional, and assured the quality of their work as well as our satisfaction. They also said there were unknown variables, except then gave us prices on best, worst, and in-between scenarios. I guess they understand what an "estimate" actually is.



Just to be clear, the sons and father (i'm assuming) were very nice when I briefly delt with them. Rolls and Rems lost our business because of Sherry.