1-800 Pack Rat

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If I could give zero stars I would. I contracted to have a container delivered to my home, we would load, it would be shipped across the country and delivered/unloaded by them. No one delivered a container, or told me it was not available, until after the delivery time had passed and I called four times. Then, I had to pay out of pocket for a container to come to my house, load it, drive it to Pack Rat's warehouse, unload and reload into a new container. Now, I called to give them the final destination address and they can't find my account or our belongings. They sure didn't have a problem taking the payment. Now no one will even call us back. I have no idea how this will end up, but it looks like we'll be buying new stuff and suing them.