Down To Earth Lawns Inc

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I am very sorry you had a bad experience. But this review is unfair and leaves out much of the story. We started servicing the lawn in April and did 5 regular applications on a timely basis. The first request for a service call was in August after a very hot and dry summer. Nothing we can put down on the lawn will take the place of adequate water. Without enough water, the lawn will turn brown and leave thin areas where weeds can thrive. Unfortunately there is no preventative for weeds in that situation. We did 3 free service calls in the 30 days between August 26 and September 26. It takes time for weed killer to work and it does not work well when the temperature is over 85 degrees. August and early September are often too hot for effective weed control that is better done after the weather cools and fall wet weather starts. If we missed any appointments, I am sorry. We generally avoid appointments for a specific time to maintain efficiency in our daily routing so we are not spending all day driving and also because traffic and other issues can interfere. Our standard practice is to do service calls within 2-3 business days. If the customer is not home then we make any needed extra treatments and leave notes if diagnosis of a problem was necessary. Linda was the general manager at the time and she was polite to everyone and accommodating to a fault. I know she tried desperately to work with you and resolve any problems. To say that I will not return calls is not true. I did speak to you before you posted this review. All I could do was tell you what Linda had already told you. That there is no preventative for weeds and the lack of water is not something our treatments can overcome. I offered a generous resolution but you insisted on a full refund for the year. That was totally unreasonable given the facts. It is very sad that you felt compelled to leave such a hateful review.

I am sorry but it sounds like there may have been a lack of communication here. We apply applications as early as March and as late as November. Different people can have different programs, but depending on when you called in the fall, it is certainly possible, and even likely, that you would still have two applications not yet done. It would not mean that any applications were late. The last application is called a Winterizer and is meant to be applied when the weather is quite cold and the grass is no longer growing, but the roots are still growing. It is the only time of year when it is possible to fertilize and stimulate root growth specifically. I don't know if I spoke to you but I have taken calls from customers in the fall who are sometimes surprised that they still have two or more applications left for the year. On a 6 application program, one way to think of it is 2 in the spring, 2 in the summer, and 2 in the fall. Some of our customers get 8 applications a year. The fall is actually one of the best times to apply both fertilizer and weed killer. Every invoice we leave states that the service continues from year to year. We also mail two letters each winter offering a prepayment discount that also state that we will be out automatically in the spring. All it takes is a phone call to let us know that you don't want to continue. We do not want to do service for someone who doesn't want us, but we also do not want to miss an application for the vast majority who expect us to show up year after year. If you still believe that we did in fact miss any applications then please call so we can resolve this in a satisfactory manner.

This review cannot possibly be for Down to Earth Lawns in Plymouth MI. We answer our phones, do not ignore calls, and do not ever apply insecticide applications 3 weeks apart for grubs. We use Merit for grubs applied in the summer. One application is all that is needed. Also, gophers eat plants, not grubs so if you have a gopher problem, it has nothing to do with grubs in your lawn. For every bad review on here, we have several hundred satisfied customers. We do not ever take prepayments and then fail to provide service.