Certified Appliance Repair Company

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By necessity, due to a much needed refrigerator repair, Frank McCloud made a second "visit" to my property. As before, he communicated the time he would arrive (and he arrived on time); was exceptionally cordial; diagnosed the problem and facilitated the repair quickly and effectively; and charged a most reasonable in his fee. Thus, I couldn't ask for more, nor recommend him more highly!!! Mike, Holderness, NH

After having my dryer for 10 months, the heat stopped working. I contacted Maytag since it is still under warranty. They had Frank McLoud from Certified Appliance Repair located in Plymouth NH to contact us to take a look at it. Frank made arraignments to come to our house on a Wednesday, we made arraignments to have someone at our house, (the person drove 1hr 10min) to make sure Frank could be let in; Frank never showed up nor called. My husband called Frank, leaving a couple of messages on his phone wondering what happened. The following day Frank called, apologizing that he got caught up at someone’s house and by the time he got home it was too late to call us. He made arraignments with us again on Friday. Once again we made arraignments for someone else to be at our home to let him in, and once again he never showed up or called. That evening I called him at 8pm, after his wife informed me that he was busy playing with his grandkids, Frank got on the phone, he told me he was having computer issues, and had to work it out that’s why he didn’t stop in. I asked why he didn’t call, and he said he lost our number, but then mentioned he found our number on his table along with our cell number, and work number. He was going to call me back at home Saturday morning first thing. Today is Monday and I have yet to hear from him. I have put in a complaint with Maytag, who transferred me to another appliance repairman. I don’t understand the lack of customer service, nor the care, but I can advise due to the lack of interest and professionalism I would never recommend anyone to this gentlemen, and hope others think twice after reading my post.