Mr. Mower III

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Very poor service they charged me three times to fix my pool cord on my lawnmower I ended up paying them back $97 more than the mower is even worth and they still didn?t fix it I recommend you don?t go there

slow, poor, incompetent service . Asked them to get my riding tractor ready for the season. Cut grass one and a half times and had to go back in to replace drive belts that broke. First time they had my tractor three weeks, second time its been two weeks and looks like it will be at least another week or so before its ready.

I dropped off the mower on Saturday. They called Monday afternoon with an estimate to replace the thermostat.I called Tuesday and requested work be performed. Called the following Monday for repair status. Mower had been ready since Wed but I was never notified.Picked up mower. Took home and started mowing the lawn. Within 2 minutes of starting the mower started to rattle and sounded like metal on metal. Checked the blade and everything looked tight.Took back to the shop the next day and explained the situation. The manager (owner?) stated that it was the thermostat that was rattling and that is what I should expect from an entry level mower. (mower is only a little over a year old)I explained that it didn't rattle before the repair. He said they didn't replace the thermostat and that the choke arm had been positioned incorrectly and was holding the choke open (my mistake when I pulled the carb off)I confirmed that the thermostat had not been replaced and said that the overall problem I was having wasn't fixed then but the issue I had brought it in for was fixed. he told me I should have told them the problem so they could have investigated further.He reluctantly took the top part of the mower off to show me that the thermostat was the issue with the rattling. Seemed very put off by having to do this.When he pulled the top case off, a small plate on the side fell over. It had not been tightened and was laying against the top of the motor as it was spinning. They claimed they didn't take that part off (which is possible) but failed to reassemble it correctly as it clips to the top section and would not rub against the motor even of the bolt wasn't tightened.Tightened the bolt and reassembled. Mower ran great and was quiet again.Went home and finished mowing. Later that week looked at the receipt and saw that they had charged me $22 for a new thermostat, that the manager stated that they didn't replace.Went to the facility on 9/27/2013 to ask whether they did or did not replace it. The kid at the counter said the work order stated that they did replace it, but the manager and mechanic were not in. He expected the manager in that afternoon and would have him call me. That was several days ago and have never heard a word back from them.They just seem to busy to do a thorough job on the repairs and don't really seem to care about the customer after the service.Will not use them again.

this business is a joke they do not care about there customers--go some where else

I PURCHASED A PELLET STOVE FROM MR MOWER,HAD PROBLEMS WITH IT AFTER MANY CALLS THEY FINALLY SHOWED UP,TO HELP ME FIX IT,THEN THEY NEVER COME BACK,THEN CALLED THEM AGAIN ASK TO HAVE THE OWNER CALL ME,HE NEVER CALLED APPARENTLY HE DOES'NT CARE ABOUT HIS PAST CUSTOMERS,SO I WILL NOT EVER PURCHASE ANYTHING THERE AGAIN,SPEND YOU'RE HARD EARNED MONEY ELSE WARE, BECAUSE THEY ARE NOT THERE FOR YOU.

Starting at the counter, the girl working acts as though she is the most bored person ever and you coming in bringing business to the store doesn't help. Then the main guy seems to keep the keep the same attitude. You'd think he would be glad to have business, but no, instead he just makes you feel like you're a dope and you're wasting his time. They did not call when my mower was ready. I had to take it back and they still didn't call when it was done. I had to call them. To their credit, the young guys they have working in the back seemed helpful but they just aren't the ones people talk to in the store.

Bought a stove and had them install it. Took them forever to show up and when they did, they were mising parts. Instead of using proper tools they used a sawz-all for everything, and hacked the place up. They made a mess inside and out, left trash everywhere and didn't clean up after themselves.######I definitely would not do business with them again. Several people warned me against going there, and I wish I would have listened to them.######Take the extra time and drive to IF or Rexburg, or even Utah and get a better price and service.