Extra Space Storage

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I wish I could give this place negative stars. We have been renting here since Sept 2014, in January 2015 we went to our storage and while moving the couch we notice it was chewed through by rats. The couch was valued at $400 it was an Ashley leather. (PICS TO COME) we notified management who told us to call the insurance. After several run around between extra space and the insurance company, insurance told us there was nothing we could do the insurance doesn't cover rodents. We also took pics of all the rat traps they have around strange. And we were not notified that rodents was an issue here. After 2 months of calling extra space and messages being left to let them know insurance refused to do anything extra space finally return the call letting us know she will talk to the district manager. After sending pics like they asked, Dawn called us end of March letting us know that they could give us 3 months free rent which our rent is $98 which totals $294 wed still be out 106 but we felt that was better than nothing. We got our first free month, the second month(April) we kept getting calls we were late. My husband told the call our situation and said to call back when Dawn was there. She is real bad at returning calls, well today 4/28/15 she said she talked to district again and there is nothing that can be done and we have to pay. Needless to say there are 2 many chiefs not enough Indians and we will be moving our stuff out in May. They just lost us as customers. Also when we called to do a payment right after he talked to her it went to voicemail. I am beginning to wonder if any one works in that office. I will be posting pics of couch and rat traps when I get to a computer.

Very professional service. Transaction only took about 15 minutes and they were able to walk me through the whole process effortlessly.