Mattress One

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Tried to buy a mattress and have the same day delivery. They have a big sign that says same day delivery - but none of the mattresses were available for that. The salesguy tried to tell me that they were going to make it brand new and that's why they couldn't deliver same day (even though NONE of the mattresses were available, and all are by different mfrs.) . But when I ask where is the factory, the guy doesn't even know. Where will the delivery come from? Miami. The factory is in Miami? No, that's the warehouse. Clearly not a brand new mattress. So then they tell me three days later in the MORNING, and they will call to give me time. Never got a call. When I call at noon the day of, they act like they are doing me such a favor and they will call as soon as it arrives. Two hours later, still nothing, no call either. So wait two more hours, call again, same thing, they'll call, now it's late afternoon. Still no delivery. Now the salesman acts like he never told me that there would even be a delivery today!!! BAD NEWS! (PS. I'd give it zero, but that's not an option!)

We went to Mattress One and found the mattress we wanted at a very reasonable price. We were very happy with the salesperson but found out the company does not care about customer service. we were told that a Saturday delivery was not possible as the trucks were already out, that should have been our 1st indication of false advertising as in BIG LETTERS in the window was a "same day delivery". we were told that the mattress would be delivered on Monday, it is now 8:45 P.M. and we are still waiting. The driver does not answer, the Main Store has no answers and could not even get the order correct as they kept giving the wrong bed size. As the saga continues with such a simple purchase