Sera Martell Realty

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I attempted to rent a property through Sera Martell Realty last month. My realtor had virtually no cooperation and minimal communication with Sera for the weeks prior to my scheduled move-in date. There were questions I needed answered and concerns that I had regarding the condition of the property at showing. After numerous attempts, I was finally assured that the condo would be “sparkling and spotless” when I received the keys and all issues taken care of. After I signed the contract, gave my rent and deposits, and was handed the keys, I went to see the condo. To my surprise, it was in worse condition then when I first saw it- so bad I could barely walk through the door. The condo was not cleaned at all, the toilets were stained, there were clothes (and dead bugs) in the closet, the toilets were stained, toilet seats broken, holes in the walls, and the refrigerator was switched to an even older and rustier one then was previously there. I quickly went back to Sera and said that there was no way I would be moving in there. I got no argument from her, nor an offer to rectify the problems in the condo; she refused to do a walk-through with me. The money that I gave that day was returned to me immediately, but the money that was in an escrow account is still waiting to be signed off on for release- one month later.



I would advise everyone not to have dealings with this agency.