Eyeglass World

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Ordered a pair of readers. After two weeks, I called to ask if they were in. Yes, they were in. I go to pick them up. I say, I was never called to tell me they were in. "Oh, we never call, unless you tell us to call you." I say so how am i supposed to know when to come pick them up? They say, well you call us. I say so I'm supposed to call every day until they come in? She says, well, if we were to call everyone when their glasses are in, we'd be on the phone all day.
Now, think about this. Let's say you have 20 customers. each customer calls in every day asking if their glasses are in. That means each call, they have to stop what they are doing and look up on the computer if your glasses are in. Multiply 20 customer phone calls over many days and the time taken up by staff checking to see if the glasses are in vs just making one call for each customer. Stupid way to run a business!