Water Street Hotel

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OPEN NOW - Closes at 6:00pm

My daughter wanted a three night getaway for her and her husband requesting the beautiful bay window suite. The clerk was very friendly and helpful and assisted her in booking for the best deal. The rooms themselves are spacious with rich detailed Victorian woodwork. More the size of a small apt. The staff was very accommodating. Quiet but right in the hub of downtown activities.

I had called at the end of Feb. to reserve 4 rooms, one for my spouse and I, and the others for three other couples. The reservation date was Mar. 26, 2011. The purpose of our visit was a surprise 50th birthday get together for my husband. I spoke with Mary, reserving each room under the individual couples that would be staying.

About 2 weeks later, I called and upgraded our room to suite 16 so we would all have someplace to relax after dinner and drinks, I was not asked anything about the other reservations, nor did I mention them. Luckily I called today (Mar. 23, 2011) to ask Mary to allow the other guests into our room to decorate before we arrived... Apparently when I upgraded our room, she had cancelled ALL the other reservations, AND apparently she didn't have my phone number so she couldn't confirm that I wanted to cancel everything (though my number is listed in the phone book) AND, funny enough, all the rooms had been taken by people who were staying 2 nights instead of just ONE....

Yes, she was begrudgingly apologetic, but that was negated by the fact that she suggested I call some of the other area hotels to try and reserve another 4 rooms....This was not my mistake, which I told her, and I should not have had to call anyone!!.....When one of the other guests called her to express her displeasure, Mary actually tried to tell her that I had cancelled all the rooms!!

I think the most upsetting thing was that if I hadn't called out of the blue, the other guests would've showed up there expecting to have a place to stay for the evening, only to find they were out of luck...and who knows if there would've been other lodging available in the area by that time!!

Needless to say, 2 hours later she seemed to find my phone number because she called me to tell me that the Harborview Inn had rooms available...by then I had already reserved rooms at a different hotel...and got confirmation numbers.

My suggestion would be to get a confirmation number if you deal with Mary, and call a few days ahead to make sure you still have a reservation. I will never stay at this place, and I will definitely share this experience with all my friends and family.