All Brand Vacuum Cleaners

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Terrible customer service..

I am a veteran with ptsd and a couple weeks ago, I went to name Brand Vacuum cleaners in Portland to buy a vacuum and this big guy who i think was the owner started freaking out on me because I had my service dog in my car and his dogs up on a deck were barking at my dog. Very disrespectful and arrogant. It made my ptsd come back horrible place and man.

Two years ago, I was in need of a very good and reliable vacuum that would be used on a daily basis in the clubhouse for the Portland Sea Dogs. I spoke to a sales representative and the owner of All Brands and explained to them exactly what my needs were and what kind of dirt and conditions I encounter every day. I was advised to buy a SEBO Vacuum and it was presented to me as the best vacuum I could buy for what I needed. The owner claimed I would never need to buy another vacuum again. So I spent the $500... It worked great for one season and then started to breakdown a lot. Two weeks ago I took it in for the fourth time and spent $94 to get fixed. The first time I used it, it immediately started smoking and parts started falling off the bottom around the brush. I took it in again and asked what needed to be done to make the machine work as promised. It was explained to me that there was nothing that could be done because I was clearly not using it for its intended purpose. I explained that the intended purpose was exactly the reason why I spent $500 on the SEBO to begin with, and they said no, this SEBO was all wrong for the job. They then attempted to sell me a Back Pack Vacuum for $400, and refused to even consider accepting the piece of junk SEBO as a trade in. Later that day, the repairmen called and advised me that the motor was burned out and the vacuum was shot. I believe the owner of All Brand intentionally steered me towards an expensive machine he knew would not be suitable for my needs. That's right...he intentionally ripped me off. During the baseball season, I speak to hundreds of people on a weekly basis when the team is in town. Not only will I never spend another dime in All Brands, I warn anyone who is thinking about getting a new vacuum or is needing repairs to stay away from All Brands. I would advise anyone reading this to do the same.