Aptive Environmental

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Dillon Sulecki did a good job in providing our family home a pest control services on Dec 28. Aptive has been doing its job really good.

Great experience with your staff!

Always give me a courtesy call when they are coming out.

Darron explained all services and benefits well. Todd, who did the service was amazing. He went above and beyond.

My original appointment 19 FEBRUARY between 8am-10am. I received a call from you at10:05 am that you needed to due weather, there was no inclement weather that day!

Quick response and treatment. Could have treated more of treated walls where ants were seen. (Behind sofas and dressers). Did leave two baits to set out and below outside of room window. Hopefully this will resolve issue.

This is the worst company to deal with. I took up the service and decided to stop the service after a month. I called to the customer service, paid the balance what ever was asked and closed the account. Few months down the line I get a letter from collection agency that I owe Aptive 10 dollars with no prior notification of any kind to me. I have been calling them from the past 5 days to resolve this. The customer service folks have the same answer that someone will reach out in next 24 hours but none call back. No direct phone no to billing department and folks will not connect if you want to talk to a supervisor or the billing department. Even though I was told I dont owe anything and it might have been a system glitch, no responsibility from anyone to take it to closure. One big mistake I did was even to try the service.....

Initial visit with Daniel was pleasant - he was knowledgeable and friendly. However, the first follow-up service was never performed. When I called the next month to inquire and request the promised service, I was told I had to wait a couple of weeks until they had an opening. To me, this was an unsatisfactory response. Since they expected me to pay on time through a a bank card, it seemed reasonable for me to expect they would perform their servies on time. Then, unexpectedly, a service technician showed up to perform the service when I was not at home. When I inspected my property the next morning, I saw that the gate leading to the back yard had a broken latch. The amount of damage (two 2" wood screws stripped from the gate) implied that the technician eith slammed the gate shut with excessive force or stood on the outside of the gate to reach over an unlatch it, thus his weight bore down on the latch and it failed. When I called to complain, I was told that it must have been an accident. The amount of damage was an indicator that this was no accident nor a mistake. It took me 20 minutes to repair the damage but, given that the screws were stripped out of the wood, I don't know if my repair will last. While the receptionist offered a $20 credit oward my next invoice, she failed to grasp that, within a one week period, Aptive failed at customer service twice - once when they failed to adhere to the service schedule and second when the technician carelessly damaged my property. My expectations for this company were much higher than they have proven to be.

Initial contact with Tyler was pleasant and informative. The Service Pro was Konrad Pilimarai and he was very easy to deal with - he listened to my concerns and addressed each. He spent extra time to ensure my experience with the company would be good. He covered the house, yard, and outbuildings.

My name is Christy W and my initial service with Morgan was excellent. Morgan is very knowledgeable and polite. She was also very patients to explain to me. I'm very happy for her service and hope that she can do quarterly service for me.

We switched our service to Aptive a year ago and we are so glad we did! We have not had a problem with pest control since we started using Aptive and their products are good for the environment! Ben Tolman, our Service Pro is friendly and professional.

Benjamin C was our Service Pro. Very professional. Active has done an excellent job of pest control. We have an issue of ants and they have come out several times outside regularly scheduled service. Super prompt

I’m Ann C and I have been very pleased with Aptiv and their service department. I have ant issues that have been challenging but I certainly don’t mind calling for reservice. I had Daniel reservice my home this past week utilizing a different application and so far so good! I find the service personnel and the company respectful and courteous.

On site reps failed to perform their contractual duties. Cobwebs and paper wasp nests were left on the house and there was no evidence of any treatment done. I had to purchase my own pest control product to kill insects that were inside my house after I returned from vacation. I also had to clear out 3 hobo spider nests that had been built while I was on vacation. As a result I called to inform Aptive of my dissatisfaction and to cancel the service. The rep had the nerve to to say they had to charge me a cancellation fee. So buyer beware when contracting with Aptive. They will lock you in, not do their job and then threaten you with fees and charges. Do not trust this company in any way.

Jose G
New customer
Aptive the pro servicemen came out and treated. My Foundation and treated my whole yard. Servicemen close my gate and locked it came to the door and told me he was done. Thanks Jeremiah G.

Jeremiah took the time to listen to my concerns and took care of my problem areas. He was very polite and professional. Aptive is lucky to have him.
Amy S.

Jeremiah Was on time and met with me to be sure of my expectations . Finished work in a timely and professional manor . Thanks ,
Rod G

Ritchie Bryant took extra care to make sure our dog stayed safe in the yard as he treated the yard and home.

Kelley Fremlin came to our door, knocked, and introduce himself. He said, he was here to do the quarterly pest spray control on our property. He did a great job and went about his business efficiently.

Thank you,
Lambert K.

Please don't give them your business! Don't even open the door!
Pushy, invasive sales tactics, naming neighbors by name to get you to trust them, rude rude rude.
Terrible business model and they train them to ignore no soliciting signs.