Larog Jewelers

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CLOSED NOW - Opens at 10:00am

I can not express how upset I am about my experience at Larog. Myself, my future sister in law, and my mother were shopping around different jewelers in the area. I was looking for an engagement ring and my sister in law was looking for a wedding band. We were beeped into Larog (for security purposes you have to be buzzed in) and started looking at their selection. I was extremely impressed with the variety and quality of rings. We made a round around the cases and decided what we wanted to try on. At this point it had been 10 minutes and no one had acknowledged us: no hello, no we will be right with you, no nothing. We made a second round around the counters showing each other what we wanted to try on. Still no one said anything. I tried making eye contact with multiple sales associates walking by, they wouldn't even look at me. I stood over by the main counter that I had seen multiple people walking back and forth between to try and get someone's attention. A gentlemen walked in the door, and a sales associate walked directly passed me and asked "how can I help you sir?" I was dumbfounded, and at this point my mother went up to ask if someone could help us. When another gentlemen walked out to help the customer who just walked in, my mother politely said, "excuse me could anyone help us next?" To which the sales associate replied, "I need to help him and then someone else will be right with you." My mother calmly explained the fact that he had just walked in and we had been waiting for 20 minutes. He then said rudely, "we will do our best to run around the entire store to everyone, but we are busy." I then across the store told him that it was not necessary for them to run around, that just someone acknowledging us would be nice. At this point everyone in the store was looking at us. He proceeded to tell the gentlemen that he could not help him because he had to help us first, as we were demanding attention (exact words). At this point it was over. I let him know that it would be unnecessary, as we would take our business elsewhere. There were plenty of rings we wanted to try on, and I good likelihood we would have bought both our rings from their store given their selection. If you had heard the way he had spoken to my mother, there is no way you would have spent another minute inside that store. The sales associate who I did not catch his name but had gray hair and an accent not only embarrassed himself but the business he works for. There were 3 sales associates helping 3 men buying charms for a charm bracelet. There were also numerous amounts of other sales associates that continually walked passed us. I will never go back to Larog, nor will anyone else I speak to in the Portland area. They not only lost out on immediate sale of $10,000 just for myself, but my sister in laws ring purchase and any of my many friends in the area. We have been to at least 5 stores in the area, and this is the last place I would go to when shopping for jewelry in the Tigard area.