National Car Rental

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I arrived in Portland with my team on a busy weekday. Picking up and returning my car was easy, convenient and professional.

Thanks

I am Emerald Executive Elite. I rent quite a bit at this location(PDX).
The staff will pretty much find me a vehicle that I want to drive. This last experience was wonderful. The agent working in the garage knows what kind of vehicle I like to drive, so she went and found me a Q50 3.0t all wheel drive. This is a great car. I really miss the BMW 640i (M sport edition) this location had a year and half ago. If national is really reading this reviews, please purchase some the following vehicles for this location. First and forefost the BMW 640/650i M sport edition, the Ford Mustange GT. The Nissan 370Z(premium package). The Dodge Charger R/T. I love National. They will anything they can to put a customer in a vehicle that the customer needs.

Rent from National a couple times a month across the country. Selection of vehicles in Portland was either Hyundai Elantra or Chrysler Minivan while reserving a full size car. Staff could care less and was almost efficient at best. By far the least agreeable experience in last 12 months.

It was an "ok" experience. I was hoping to get in and get out.. if you're in a hurry this may not be the service you need. I was very happy with my reservation, but the woman at the counter painted this frightening picture of the WEATHER!!!! She said the luxury vehicle I got was "only a sedan", and "not the car to drive to the coast".
The weather was not crazy in the least bit. If you want to push for an upgrade please don't use fear. And stop telling me I "won't find that deal anywhere else".

you people are friendly. i am a frequent traveller but not a member of emerald club, when i went to Portland. I was advised by one of your people to just get the car, but when i arrived at the check out gate, they realised that i don't have the necessary membership, it s good that you guys are always prepared and knows well how to handle situations like that.. thank you

Had reservation, rent several cars per week. My company just switched to them and I wish we could go back to Hertz. Never had to call every time I rent to get BS charges removed.

I have always had a great experience with National, which is why I always rent from them whenever possible. I am an emerald customer and always get a GM vehicle, have never been disappointed yet! Only complaint is they are so busy that sometimes the car is not cleaned thoroughly, but nothing major ever has gone wrong. Easy in - easy out! I will be back again!

Very professional and courteous. The vehicle was to my liking, I had a nice selection to choose from and it was fast and easy to pick up and return.

I am a National Emerald Executive member, and typically receive 5 star service every time I rent a car. My most recent experience is around the need for service; where the car battery went dead. My initial call requesting service from National resulted in two transfers where total length of call was 37 minutes (per my phone). While on hold, after the first 15 minutes, where a rep was "researching what to do", I was reverted back to the main telephone menu and had to start over. this was frustrating. It took less time for AAA to arrive and resolve the problem than getting through the IVR phone system. Driving back to the airport to exchange the car was dicey, as this particular car has a feature where it turns itself off while idling (note, don't rent a Chevrolet). Exchanging the car for another one was Easy Peasy and everything else went very smoothly.

Great experience going through the Emerald Aisle for the first time! Fast & easy as advertised and a big SUV for the price of a mid-size! Thank you, National!

We were finishing our stay in Portland and wanting to drive to the picturesque Columbia River Gorge and then on to Seattle.

Nationals airport pickup rates were significantly better then the the other rental companies with downtown pickup location. It was cheaper and really easy to take a shuttle bus to the airport to get the car.

Since we are Emerald Aisle members we picked the car we wanted. There were not a lot of choices on the Aisle but enough to feel I picked the car I wanted.

It drove great.

Drop off at the National location in downtown Seattle was a little difficult because the address listed is the Main Street yet the entrance was actually on a side street. A positive is that they are one of the only car rental companies that had a procedure for late drop-off (after 5 pm). Hertz had many more locations but none could you drop off a car after 5 pm. Really poor on Hertz, Really good customer service marks for National!

very efficient and good experience.