Trinity Carpet & Flooring

Write a Review503-296-8612

Their sales rep called me claiming to be a designer and wanted to work with me, I'm a general contractor. Their bid was very vague, she couldn't give me a square foot price for material or labor, when I finally broke down the bid I was able to find out she was charging me nearly double or double the comparable install costs, when I decided I wanted to just get the material and have another installer to do the work she told me I had to run around to 3 different stores in Portland to pick up the materials. They were very difficult to work with and I strongly recommend going somewhere else for your flooring.

Trinity Carpet installed new bamboo flooring in our new home one week before closing. They left gaps between planks, left off transition pieces, and even put cracked transition pieces in one place. Then the bamboo flooring turned out to be a cheap, thin alternative that dents when a spoon drops. A few weeks later one of their techs came back and offered to fix the shoddy job done by their subcontractors, even though, he didn't have to. (was ordered by previous owners) We were happy to see Trinity Carpet would care enough to fix a really bad job. Unfortunately over the following year, many infrequent follow-ups, and *four* of their own mistaken orders for a transition piece (an important one--entry into the living room!), they had the gall to suddenly demand that we pay for all their mistakes and sent us the bill. Forget it. Shoddy workmanship, extremely long time-to-repair, poor products, and bullying the customer when they're tired of fixing their chain of mistakes. Buyer beware!