Pep Boys

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I made my appointment for Pep Boys, Portsmouth NH over the phone Saturday night. I asked them if they had all the parts to get the job done they said Yes. I brought my truck in Sunday, dropped it off, thinking it would be a few hours, no one mentioned to me that parts were missing for the job.... they called me a few hours later saying they needed to get a part from outside the shop and it would be a few hours. No phone call in a few hours so I go back in, and they let me know they can't get the part till tomorrow now and I'll have to bring the truck back in the morning at 11. So i spent the entire day waiting for nothing to be done and waiting for some communication, for example a phone call letting me know the situation.



So the next day I bring the truck down at 11, they take my truck, say it's going to be a few hours. They call me (this time) and let me know the same thing, the part they need isn't in yet, give them till the end of the day. I wait for a call, they don't call so I stop in, see that my truck has been put up on the lift.... they let me know the part they need isn't in.



2 full days wasted of just waiting for a part. Waiting for the part wasn't a huge issue for me, I did go to them initially thinking they were a place that stocks parts... the issue was the lack of clear communication.



DO NOT expect good service here, also good advice on your car/truck. Turns out the service they were recommending for my truck doesn't even need to be done.

Pure incompetence. All we needed them to do was swap winter and summer tires for two cars. They managed to ?forget? to balance the tires ? even though we were charged for that - so we had to come back another day for that. They filled all 8 tires with LESS than 24psi (ridiculous!) of air and sent us on our way. While we were there another customer complained that Pep Boys of Portsmouth installed the wrong spark plugs in their car! Message ? if you want to ruin your car go to Pep Boys.

worst customer experience ever!!! They completely ignored my complaints from the service manager to the regional manager. No one even had the decency to contact me and acknowledge my complaint or me as a customer