Firestone Complete Auto Care
1524 E High St, Pottstown, PA 19464
Click to Schedule Your Appointment Now!
Coupons (2)
Reviews
02/16/2010
Provided by YP.comI took my car here to get a new Clutch Master Cylinder on a Friday. As I dropped it off, I told the counter guy that I would like the drivers side front turn signal looked at, and if it was just the bulb I would replace it.
I was informed the part would be ordered and shipped the following Monday, due to my car being a Saturn Ion, all similar parts are ordered from out of state. I told the guy on the phone I would pay for it to be shipped Monday using an Overnite service, meaning it would be delivered Tuesday. I needed my car, obviously so I can get back and forth to work. So, the snow storm hits Wednesday, and my part is finally delivered Friday. I was told on the phone that we can work something out because I was without the car for a week, and I had to go get a rental.
Friday evening, I get a call saying it's fixed, but doesn't feel "right". I go, tell the guy that the only way we'll know if it's "right" is by driving it. The bill comes to be $60 more than original quote, I'm told that they fixed my light bulb(even though I didn't ask them to), and I'm being charged the shipping. I talk to the manager, and I felt disrespected after I tell him I'm not paying the shipping fee, I didn't bring up the fact he told me I would not have to, but he proceeds to raise his voice about how he was there since 6 am and it's 7 pm now. What he didn't know, was that I was awake due to work, for over 24 hrs and I could give less than a sh!t about his shift. So he doesn't charge me the shipping, and I leave. The next day, I notice my drivers side light doesn't work. I stop at the local Napa, ask a worker to come out as witness to see this. Since Napa didn't carry the correct bulb, I go to Advanced Auto and get one, and do it myself in two minutes. I called back to let them know I want the money for service and the bulb refunded since I had to fix it. It was refunded when my wife took in the credit card to show them, and the manager did apologize for the way he acted the night before. This being said, I now have to take it to another shop because they didn't bleed the air out of my clutch, and my clutch pedal sits at the floor. I respect the guy for apologizing, but because it's still not fixed and they charged me for the service, it won't go back there ever.
More Business Info
Whatever You Drive, Drive A Firestone
- Hours
- Regular Hours
Mon - Fri: Sat: Sun: - Extra Phones
Fax: 610-326-9184
- Services/Products
- Tires, Batteries, Brakes, Oil Change, Alignment, A/C Service, Air Filters, Alternators, Auto Heating & Cooling Services, Brake Pads, Brake Services, Bridgestone Tires, Car Auto Batteries, Car Auto Inspections, Car Auto Maintenance, Car Auto Wiring, Climate Controls, Cooling System Parts, Disc Brakes, Engine Repair, Engine Services, Engine Tune-Up, Firestone Tires, Ignitions, Minor Repairs, Radiator Service, Radiators Repair Services, Rotors, Spark Plugs, Starters & Ignitions, Starting & Charging Services, Steering & Suspension Services, Tire Repair Services, Tires Service, Transmission Service, Tune-Ups, Vehicle Inspection, Vehicle Maintenance, Wheels, and All Other Auto Services. Call or visit us today!
- Brands
- Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
- Payment method
- master card, visa, amex, discover
- Neighborhood
- East End South
- Other Link
https://local.firestonecompleteautocare.com/pennsylvania/pottstown/1524-e-high-st/
- Social Links
- Categories
- Brake Repair, Auto Oil & Lube, Auto Repair & Service, Automobile Air Conditioning Equipment-Service & Repair, Automobile Diagnostic Service, Automobile Parts & Supplies, Automotive Tune Up Service, Mufflers & Exhaust Systems, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive
- Other Information
Emergency Service: No
Express Maintenance: Yes
Fleet Services: No
Free Estimates: Yes
Parts Available: No
Rental Cars Available: No
Road Side Assistance: No
Shuttle Service: No
Towing: No
Wi-Fi: No
- Banner