The Phone Booth

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Ty has saved my phone repeatedly...& for budget friendly costs!
Thanks Ty!

I took my iPhone in to The Phone Booth to have a battery replaced, The phone was working fine when I dropped it off except the battery would drain in a day. When I got back home, I could not call or text and the phone said no service. I immediately sent a message to the Facebook Phone Booth page to let them know, and an admin of the site replied that they would be glad to look at it.

However, the next day, when I went to The Phone Booth again, they were not busy and there were no other customers being waited on. I asked the same boy who had worked on it the day before to please look and see if he left anything unhooked, or see if anything had come unhooked, but he refused - and rudely! I asked several times, practically pleaded with him to just check, but he told me he did not care and that it was my problem.

I have been doing business with them for longer than I even know to say. I have bought countless accessories and bought all my plans through them. The phone he messed up had just been in their shop two weeks earlier having brand new screens put in.

Needing my phone fixed, I took it to the AT&T store in Poplar Bluff. They took one look at it and said that he had messed up my power button. I returned home and messaged the owner, thinking this long time friend of mine and store owner might be concerned as to how I was treated and the service I had (not) received. He did not even bother to respond to my message. I knew that he had seen the message and ignored it though, thanks to Facebook's handy features.

I would not recommend this business to anyone. They will gladly take your money but there is no customer service after the sale. Cell phones are just too expensive to trust to smart mouthed teenage boys who do not know or CARE what they are doing. Additionally, I expect to be treated with respect when I have spent so much money is a place of business. Lastly, I expect my issues to be handled with some small hint of concern rather than be ignored.

This is a small town, and eventually, small businesses who cannot or will not exercise good customer service will not survive. I will make sure to tell others how I was treated because iPhones, or any smartphones, are anything but cheap. We work hard for every dollar. I will never trust my phone to any such place like that again.