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Attitude of operator and manager need professional counseling. That is the first time I have had a 12-15 minute manicure. Only a massage to the hands not to the arms. Fast, hurried work so operator could watch soccer games on tv.Old polish in store. When I spoke to manager-she wanted to redo my manicure-it should have been done correctly the first time. I AM NEVER GOING BACK THERE-TOOLS WERE NOT IN SANITARY SOLUTION> Health inspection should be completed IMMEDIATELY.