Bureau Valley Veterinary Service

Write a Review815-875-1621

OPEN NOW - Closes at 3:00pm

I have been going here with my dogs for four years. Boarding and vet services exclusively. This morning I had an appt for my 7mo old pup to get neutered. I have never had any issues before. I did not know what time they opened and the first door typically takes a bit of strength to open. So I pulled on the first door and it opened but the inside door was locked. I must have been a few minutes early for my 730am appt. I was fine waiting in the entry way until they opened. Another couple of customers came in and one of the clerks came to the door and said they weren�t open yet through the locked door. When she finally came out she started yelling at me about the fact that if I have to pull on the door then they aren�t open. She said �some people don�t know how to do what they are told�. I was so shocked. She kept going on so I said I was leaving. And she said �good�. This was in front of all the other customers who also had gathered. If this is how they treat their paying humans who inadvertently open a door that was supposed to be locked, how in the world do they have patience for my fur babies that can�t talk or speak up for themselves. There are so many more options. I will never ever put these people in the care of my dogs again.