Dryer Vent Wizard

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I reached out to customer service to schedule an appointment for someone to come to my home and provide an estimate to clean the dryer vent. I asked the customer service rep for their standard fees, but they declined to give any over the phone. I had to pay the initial $49 for a service technician to come out. They were there for about 10 minutes and were going to charge me over $325 - which is more than double than any competitor in the area. In addition to the initial assessment fee of $49. For the 10 minutes that the service rep was there, he went to my attic, got to the top of the stairs and shined a flashlight around and walked down. In my laundry room he used his cell phone camera and held it above the dryer to see the venting in the back of the dryer. He then referred to the washer hoses and for the majority of the visit tried to up sell me on new hoses. The entire experience was a joke and felt like a scam. I cut the visit short wuth the service rep and expressed my concern about how the visit went. I also contacted customer service and complained about the visit and my disappointment. They indicated that they were going to call the owner/manager at the Kentuckiana location and request that he call me back. I have never received a call from the owner to follow up on my complaint like I was promised. I would not refer this company to anyone and it’s a waste of $49 for the assessment fee.