Spradley Lincoln of Pueblo

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The service department has professional attitude and great service. I have a 2014 Ford Edge Sport model and they do an outstanding service on the vehicle!

MISREPRESENTATION! MY ELDERLY PARENTS PURCHASED A TRUCK & THE FINANCE MANAGER LIED ABOUT THE TERMS OF THE CONTRACT TELLING THEM THAT IF THEY TOOK A HIGHER PAYMENT THEY WOULD HAVE IT PAID IN 4 YEARS, BUT THE TERMS TURNED OUT TO BE FOR 6+ YEARS!! THEY ALSO ADDED $4500 IN WARRANTIES, ETC WHICH THEY WERE NOT TOLD ABOUT!!! THE ONES THEY DID DISCLOSE, THEY SAID WERE REQUIRED BY COLORADO STATE LAW!! NOT TRUE!!
THESE PEOPLE ARE SHIESTERS AND LIARS AND SCAM ARTISTS!

Dan was our sales consultant. We traded in our F-150 STX for a FX4 to better suit our growing family. We had some bumps along the road but overall he was able to get us a good deal and send us home in an awesome truck!

We bought our truck at the end of year sale. We bought it used and any issues that we have had have been dealt with professionally and appropriately. Dan has kept in touch with us throughout the process and has made the whole process so much easier. We previously shopped at Phil Long Ford of Motor City and had a horrible experience with the dealership and customer service. At Spradley we have been treated very well. When we bought the truck it had no gas in it and we had just filled up our other truck before trading it in. Dan gave us cash from his own wallet to help us fill up the Fx4.

I have dealt with the ford dealerships in Pueblo since 1982. Having purchased many new ford products and services I was always satisfied with their customer service. Over the span of the last two years I have experienced nothing but poor workmanship, misinformation, and attempts at cheating on services needed. I will stop short of calling them liars but the last five visits have been a nightmare with their service dept. I have vowed not to purchase another ford product and to never give spradley ford anymore of my business. Buyer beware!

*Unsympathetic Nightmare - Regarding Saleswoman Patti (Patricia French/699*W*) - Resolved

I have been temporarily in Pueblo, CO for the past few weeks on rotation with a hospital in town. I needed to have my transmission fluid changed, so I called Spradley Ford Lincoln Service Department and originally spoke with Patti on Monday 09/14/2015 for my Mitsubishi Lancer GTS where I mentioned that this version requires special CVT fluid. Patti mentioned that they would be able to schedule me the next day and after I asked, she mentioned it would be a complete total of $195.95.

09/15/2015 – The Initial Appointment
I met with Patti and she instructed a worker to collect information from me and take my keys outside. I then go back inside and speak with Patti about how long she thought the service would take. She mentioned it would take an hour and a half (which was until closing). 15 minutes until 6 PM I went to the counter and asked about my vehicle and was informed that they were out of the fluid. I asked why I was not informed earlier, but Patti is very pushy and told me the best they could do is the same time the next day and Andy would bring the car around the front. I thought it odd that when I mentioned time is important as I work long shifts and I am taking time off to get this service done. Patti seemed unaffected. I was bothered at this point based on the lack of explanation it looked like I had to come back tomorrow, regardless.

09/16/2015 – The Next Appointment
I spoke to Patti in the office and she seemed frustrated and irritated. I thought to myself, “Yes, I am back again to get the service done for the second time.” I obviously could tell she simply did not want to deal with me and my “problem” service. After ignoring me for 10 minutes, she eventually spoke to me out of “courtesy.” I kept calm and asked her if she was able to get the correct fluid. She agreed and one of the servicemen helped by collecting my keys for the second time. I went back to the counter with about 5 minutes until closing and inquired about my vehicle. Patti calculated the costs and before giving me the cost, she stated “wow this price is much cheaper than most people get this for.” I asked about it and then she said a total of “$239.40.” I immediately thought how it could be that much and told her that this could not be right and asked how she got to the total. She sighed and explained swiftly that this was the cost of the labor hours and the cost of the actual fluid. I told her about the total she gave me over the phone and she simply repeated the total cost by stating, “well this is the cost now with labor.” I knew something was not adding up, but it was such a long day already that I did not want to debate charges. As the transaction proceeded, she gave me a card of “Owner Advantage Rewards” in which she said, “I made $10 off of this service, wow!” and that I can use it for an oil change here at the shop. I was immediately offended based on our original conversation where I clearly stated that I was in Pueblo temporarily. She did not seem to listen to that or the fact where I said that my vehicle requires special CVT fluid upon initial communication.

*Shortened, but please read the BBB complaint.

**Dealer made right in promise to reimburse amount difference between what was quoted and amount paid, and Patti was retrained.

Spradley Ford was/has been great to me and my husband. Pete Severson helped get us into a great car which we absolutely love. We still take our car there for services. I have and will continue to reccommend this dealership to my friends and family.

The worst custumer service you will ever get at a dealership. I could write for an hour on our experience but I'll leave that to my wife. Just do us a favor and go anywhere else. They will yell at you on the phone and hang up on you, like a bunch of children and the lies won't end. I wish my wife and I would have read the other reviews before purchasing. Just save yourself the misery.

My husband and I purchased a vehicle from this dealer in May. Our first experience with the dealer was OK. Three months after the purchase we decided to go with a different car and trade the original vehicle to another dealer. We purchased a warranty through the company that was for a substantial amount. After trading the vehicle we were informed by finance at the other dealer it was refundable at a prorated amount. When we contacted the dealer regarding a refund they refused to comply with the contract that we signed and hung up on my husband. We then went down to the dealership where we spoke with every manager who claimed a refund could not be made. After leaving the dealership we contacted the Lender who then told us that under contract with this dealer they are bound to refund warranties at any time for any reason. We would not recommend this dealer to anyone for any reason!