Jo-Ann Fabric and Craft Stores

Write a Review480-677-4959

OPEN NOW - Closes at 9:00pm

The service Feb 4/18 was the worst ever. I don't write a lot of reviews but I could not believe how bad it was. Joann has free wifi sign on the door. I asked about the wifi and the sales person, Meghann, told me it was crap and not to bother. I needed to get coupons using wifi and she said download them at home before you come. It was a 30 minute drive, I could not go home to get. Paper coupons? she said no. No assistance was offered, I found her abrupt if not rude. It was "game day" with no lineup, I waited way too long to get fabric cut. There was an extra 1/2 yard of fabric on the bolt Meghann asked if I wanted the rest at 50% off. I said yes. She did up one slip for the fabric and another slip written by hand for the remnant. I ended up paying the same price for the remnant as the rest of the fabric. No savings off the price I was already paying. I think it was a mistake but for a few cents, I wasn't going to risk having to spend any more time in the store to sort it out. I wanted to use the 50% off one fabric cut at regular price but was told the pellon products are not included. The coupons are always confusing but Meghann made sure I felt bad for asking. Then I asked three women who were talking among themselves at the Husqvarna desk about a quilt project that was hanging there. It was BOM. Is there a pattern or written instructions? No. Could someone show me how they made that one piece of the BOM? No. Three people without customers anywhere in site and not one would spend 2-3 min. to tell me a little about what the technique was. They said it would be taught in the future. I said I am only here in Arizona for a month and they laughed. It took way too long to get service, to get information that was unhelpful and to be brushed off when a few minutes of time would have made all the difference. The staff at this store urgently need coaching in customer service. The only person who was courteous, helpful and quick was Jan at the till.