Bassett Furniture

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If you want quality furniture and old fashioned customor service where promises are kept and your buiness is appreciated, Bassett is the place to go. Renee King at the Raleigh location on Glenwood Ave was terrific. After my wife and I visited the store, she came to our home, made suggestions and measured our space. We returned to the store a few days later and were given a plan--drawn to scale. It included recommendations on furniture, accessories and fabric swatches. This service was free. Renee was in contact with us throughtout the entire process from purchase to delivery. We couldn't be happier.

Don't buy anything there! I bought a Bassett Newbury Loveseat and Sofa from there because I thought they would be really good long lasting pieces of furniture. When the furniture arrived, the Bassett delivery man commented on how easily the leather scratches on these sofas. He was right. Within a week of normal wear and tear there were several noticeable scratches in the leather color. I called Bassett back to share my concern and desire to return the sofas because they are not going to last. I was told there would be a 40% restocking fee if they would even accept them back. Bassett sent a leather expert look at the sofas and they determined there was nothing wrong with them. After that, the manager of the Raleigh Bassett store refused to accept them as a return.



We had a leather sofa and loveseat from Rooms to Go in the same room for 15 years prior to the Bassett sofa and loveseat and the cheaper pieces from Rooms to Go never scratched in 15 years.



The Newbury sofas from Bassett are garbage and so is their customer service. I will never shop there again and you should not either unless you don't mind getting sold a pile of junk that they won't even consider accepting as a return.