Brother's Cleaners

Write a Review919-782-3877

CLOSED NOW - Opens at 7:00am

DON”T TRUST BROTHERS CLEANERS!

My family has used Brothers Cleaners exclusively for 43 years. Unfortunately this year several experiences lead us to switch. I brought my wedding gown to Brothers Cleaners to be cleaned and preserved. They returned it to me with wrinkles and new stains. I drew it to their attention and they send it back to the cleaner who then returned it with the same problems. I went over the details with the owner and we agreed to let the cleaner try one more time. When I received the wedding dress back the third time with wrinkles and stains that were not there when I gave the dress to them the manager and employees at the store agreed that it was in dismal shape that they would not accept themselves. I finally spoke with the owner Tom who wanted me to let the cleaner try again. I said that given my three experiences I did not want to do that and expected a full refund. He granted that. Afterwords I received a shirt back with a new hole in it. I again drew it to the store’s attention and they were more than gracious and understanding. They asked for the replacement value which was $165. The store manager called me and with embarrassment And stated that the owner Tom would like to give me only $80 as the shirt had been cleaned by them several times before. I told her at that point that my trust in the company’s integrity was broken. I spent over three months waiting for the dress to be preserved and gave them 3 tries with many unkept promises that the owner would call and me to Resolve the issue. I have always had exceptional service from the people at the N. Hills and Pleasant Valley stores-both managers and employees. However if this is the attitude Tom , the owner, I no longer trust them with my regular clothes much less treasured items. I hope this helps anyone else avoid a similar disappointment and damage to their heirlooms.