Budget Truck Rental

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After my 16' truck reservation fell through at one location, I drove 45 min to this location because the worker said that he had a 16' truck available. When I arrived, there were two individuals waiting on 16' trucks. After they were downgraded to 12' trucks, I said "I drove 45 minutes for a 16' truck, do you have it?" The worker responded "hopefully one will come in." I said, "'Hopefully?'...you just downgraded the people in front of me because you didn't have their 16' trucks! I drove 45 minutes when you didn't even have one?!" The worker responded angrily "What do you want me to do about it?! I can't control who doesn't bring trucks back!" I left and cancelled my order. (had to use a 9' U-Haul cargo van and multiple trips) While the worker may have thought one would come in, why lie that you had one if I was driving 45 minutes for "hopefully?"