National Seating & Mobility

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I am very pleased with my expereince with NSM. From communication wwith corporate to dealing with the branch office here in Redding, they were great! Eric at the front desk was very professional and courteous both in person and on the phone. The gal who handled my insurance was even able to make things work when I wasn't sure if my insurance would cover one of the upgrades I wanted. Lee who handles all the technical aspects including measurement, fitting adjustments and service is the best. He was great on the phone and listened to what I was saying and I could tell he knew what he was talking about. In past experience if you don't get someone to help who is in a chair personally you have to talk them into doing what you want even though you are the one with the experience living in a wheelchair. Lee wasn't like that at all. On top of that they will push you into buying a product that they have the highest margins with. I really felt like these guys wanted me in a product I was comfortable with and had experience in regardless of their margins and that Lee was super in tune with my past experience and dedicated to getting this chair right. I really appreciated that because as will all high end custom wheelchairs once they build it there is no going back. I live 30 minutes out of town and he was always offering to drive out to my house which is company policy. When you're in a chair it isn't always the easiest thing to get in the car and go to a shop. I can imagine for the elderly this would be very helpful as well. Lee was very approachable and easy to talk to. He was very honest about everything and took time to make sure and get the measurements right. The company even sent updates to keep me in the loop which was awesome. Navigating insurance and getting things from the design to the building etc. takes time and involves lots of people. Having email and phone updates at each step was great. I highly recommend Lee and NSM they have earned my future business!

Very nice and extremely helpful.