Sleep Number Store

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OPEN NOW - Closes at 7:00pm

The entire corporation uses deceptive business practices, which I discovered too late and am now out about $600 and don't have a bed.

At the store, the return policy is not posted, and when returning a defective product - like what I had - good luck. Everyone from the store employees to the customer service number you end up calling tells you the same thing, its in the contract you signed. The contract doesn't state that the BED cannot be returned to the STORE, it MUST BE shipped back to the company, which costs around $199. If you have a defective part, or in my case, several defective parts, all the customer service number is willing to do is ship you more parts. Yes, the customer service number and not the store, which is not told to the customer at the store. The store employees, including the manager who sold me the bed, did not say anything about ME being the person who would troubleshoot my own bed, or that if I had a defective part or two, that I would need to call someone in Minnesota to have them ship me a new part.

After dealing with their customer service, I still had two defective parts and decided I was done with the whole company and would ship back the bed. Which in California law states if its a defective product, the company pays for the shipping. Not so with Select Comfort. They refer you to their legals department, who never contacts you, and then when you call back, your claim has been denied and they are in full compliance with the law. Well, not according to the lawyers I've spoken to, and I have more stock in what those lawyers say, than a corporation who I discovered frequently defrauds customers by using "boiler plate" practices.

I have contacted several government agencies and I am hoping this leads to large fines and a change in business practices.